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Terms of Order and Use

Last updated: 22 October 2026

These terms cover ordering through this website. By sending an order you accept them and the Privacy Policy.

1. Who we are

Ghosn Flowers & Gift Wrapping (registered trade name: غصن للورود وتغليف الهدايا), commercial registration no. 01081500001944. Near Semaforo, Qusur Al-Diyafa, Hay Demashq, Tripoli. Phone and WhatsApp: 092 244 2060. Email: buy@ghoosn.ly. Opening hours: Saturday to Thursday 11:00 AM to 8:00 PM, Friday 4:00 PM to 8:00 PM; closed dates and any change are on About us.

2. Ordering

  • An order sent through the website is a purchase request, not a final contract. It becomes confirmed when our team calls you and we agree the products, price, delivery fee and time. Before that you may withdraw, and we may decline the order.
  • Enter a valid Libyan mobile number we can reach you on. If we cannot reach you to confirm the order, the order is not prepared.
  • Pickup or delivery times must fall within opening hours. Same-day orders are possible subject to opening hours and availability.
  • Before you submit, a summary page lets you review and change your order.

3. Prices

Prices are in whole Libyan dinars; the price shown for a product at order time applies when confirmed. Gift wrapping is priced per item. The delivery fee is not shown at order time because our team sets it by location and confirms it by phone before the order is confirmed; you may decline it.

4. Payment

In cash or by bank transfer, as we agree with you by phone. We take no online payment and ask for no card details.

5. Delivery and pickup

  • We deliver anywhere in Tripoli.
  • We agree the delivery or pickup time with you by phone, and we make our best effort to deliver at that time. Please make sure the recipient can be reached on the number given.
  • Please check your order on receipt.

6. Substitutions

Our flowers are natural, so a variety or colour may be unavailable when we prepare your order. If so, we call you and agree any substitute and its price with you before changing anything. You pay for what you receive. If you decline the substitute, the order is cancelled.

7. Changes and cancellation

  • To change or cancel your order: call us or message us on WhatsApp as early as possible.
  • After preparation starts: flowers are perishable and wrapping and cards are made to your request, so the right of withdrawal does not apply once preparation has started, in line with Law No. 6 of 2022 on Electronic Transactions.
  • If an item arrives damaged, not as agreed, or late: tell us on the day of receipt, ideally with a photo, and we will remake it, replace it or waive the price. This does not affect your legal right to return a non-conforming product within ten days of delivery.
  • If we cancel: we cancel if the product cannot be supplied, you cannot be reached, or delivery is not possible, and we tell you why.
  • All changes to an order are recorded in its history.

8. Products and photos

We sell natural flowers only, never artificial ones. Photos are illustrative: natural flowers vary slightly in colour, size and shape by season and availability. Tell us before confirmation if you have an allergy to certain flowers.

9. Liability

We take due care in preparing and delivering. We are not responsible for delay or failure caused by circumstances beyond our control (telecom or power outage, security or weather conditions, incorrect details). This does not reduce any right the law gives you.

10. Privacy

See the Privacy Policy for how we handle your data.

11. Governing law

These terms are governed by Libyan law, and the competent courts in Tripoli have jurisdiction.

12. Changes

We may change these terms; the version on this page is current. The terms in force when you send an order apply to it.